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Customer care

Welcome toSECRET BOW!

We are here to make your shopping experience FUN, EASY and AFFORDABLE.
You can reach us via email at, regarding questions about your order or any other general questions, comments or feedback.


Secret Bow’s policy may be updated without notice. Please refer to this page when placing an order. These Terms and Conditions apply to all sales concluded via the Internet website By placing an order, you acknowledge your agreement with our company policy. Orders that do not comply with the stated requirements can be terminated without notice.


Pricing displayed on Secret Bow’s website are in Canadian dollars, before taxes, shipping and duty fees. Amounts are payable in one full payment at the time of placing the order.

Sales taxes

Sales taxes will automatically be calculated by our shopping cart. Any items being shipped outside of Canada are subject to duty and customs fees, which are calculated at the border and are the sole responsibility of the recipient and not of Secret Bow.

Privacy and Collection ofPERSONAL INFORMATION

Secret Bow collects information only when you fill out a request for information or when you contact us by e-mail.


Secret Bow gives you access to third party partners to provide you with certain services, such as shipping. Secret Bow will provide that third party with only the information they require to perform such services.

We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to Secret Bow.

Finally, notwithstanding any other provision of this privacy policy to the contrary, we reserve the right to disclose your personal information if we believe that we are required to do so (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms of Service; (iv) to protect our operations or those of any affiliated entities; (v) to protect the rights, privacy, safety or property of, any affiliated entities, you or others; and (vi) to permit us to pursue available remedies or limit the damages that we may sustain.


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of when they are leaving our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Secret Bow.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications.


By using our site, you consent to our privacy policy.


Secret Bow attempts to ensure that the information available on the website at any one time is accurate. However, assumes no duty to update such information and cannot guarantee that it will be fault free.

Secret Bow does not accept liability for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. We will, however, do our best to correct any errors and omissions as quickly as possible.

Secret Bow does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive elements. The liability section applies only to the extent permitted by law and does not affect your statutory rights.


The copyright, design rights and artwork on the web site belong to All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.


If a supplier provides an express warranty, that warranty is between you and the supplier and not Secret Bow. Notwithstanding the foregoing, if a supplier of a product provides a warranty for the product and allows us to pass it on to you, then we will indeed pass it through to you.

About Secret Bow

Created with love, childhood friends Sherri and Dawna have turned their passion and appreciation for gift giving into their dream business, Secret Bow. Offering on-trend gifts that have been carefully curated for women, men and pets, Secret Bow takes the stress out of gifting for yourself or someone else, and offers a variety of items for every price range and taste. The experience doesn’t end until a beautifully wrapped gift is delivered right to your door.

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