Gift wrapping. Free Shipping over $150 in Canada.

Frequently Asked Questions

      • Yes, we are pleased to offer shipping both in Canada and to the United States.

      • Unfortunately, we cannot ship to P/O boxes, as we require a signature upon delivery.

      • Yes, international shipments will be shipped via UPS.

      • All orders are shipped directly from Montreal, Canada.

      • We use Canada Post for Canada and the US.

      • Since many items at Secret Bow are purchased as gifts, we will gladly ship your item to a recipient at a different address. A signature by the recipient will still be required upon delivery.

      • Yes we do, however shipping will still be calculated by weight and size. All items are packed and shipped carefully to ensure a safe arrival.

      • Shipping charges are based on the weight and size of the each item as calculated by our shipping provider.

      • Shipping charges are based on the weight and size of each item as calculated by our shipping provider. Additional duties and customs fees may apply and are not the responsibility of Secret Bow.

      • In this case, shipping charges are non-refundable.

      • To be eligible for free shipping you must have a sub total of $150. USA shipments are not eligible for free shipping right now.

      • Sales taxes will automatically be calculated at check out. Any item being shipped outside of Canada may possibly be subject to duties or customs fees, based on the individual country it is being shipped to.

      • All items are packed with the best of care. However, if your package appears to be tampered with or your item appears to be damaged, please notify us within the first 48 hours of receipt to remedy this situation as efficiently as possible. Submit an email to orders@secretbow.com including the following information: the order number, when you received the package, and details of the tampering or of the damage

      • Unfortunately, all reduced merchandise are final sale.

      • Gift bundles will be wrapped in our signature Secret Bow gift wrapping and placed in a protective shipping box for delivery.

      • No need to worry! Recipients of your thoughtful gift can visit our website and follow our instructions to make an exchange, should they wish to.

      • Once your gift has been shipped, you are sent a confirmation with a tracking number. You can track that package until it as been delivered to your recipients door.

      • Secret Bow requires up to 72 business hours or less to process your order and then the estimated arrival time for packages is between 5 and 10 business days. However, delivery times will vary, depending on location.

      • All items are shipped with a tracking number for your convenience. Should you need your tracking number sent to you again, or, if you did not receive one, please email us at orders@secretbow.com. As well, all items require a signature upon delivery in order to ensure a safe arrival.

      • Once you place your order, you will receive an email confirmation. Secret Bow will take up to 72 hours to process your order. You will only be able to modify your order in that time period. When your order has been shipped, you will be notified by email. You will not be able to change or cancel your order once that email has been sent and your item (s) have been shipped.

      • We want your shopping experience with Secret Bow to be as enjoyable as possible. We will never share or give out any personal information you provide us with. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. The term "outside parties" does not include Secret Bow. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' downs, property, or safety.

      • All orders must be processed through Secret Bow’s website.

About Secret Bow

Created with love, childhood friends Sherri and Dawna have turned their passion and appreciation for gift giving into their dream business, Secret Bow. Offering on-trend gifts that have been carefully curated for women, men and pets, Secret Bow takes the stress out of gifting for yourself or someone else, and offers a variety of items for every price range and taste. The experience doesn’t end until a beautifully wrapped gift is delivered right to your door.

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